Guernsey Press

Flybe climbs down on baggage charge

A FLYBE passenger has won his battle against 'outrageous' extra charges after the airline admitted it was wrong and reduced baggage costs for holders of its own credit card.

Published

A FLYBE passenger has won his battle against 'outrageous' extra charges after the airline admitted it was wrong and reduced baggage costs for holders of its own credit card.

Marco Silvestri, 25, wrote to the airline after he was appalled that baggage charges for a 'free flight' had nearly doubled from the usual price.

The free flight is available for passengers who have taken out a Flybe credit card.

Mr Silvestri, a senior fund administrator, was incensed when he realised that the airline had increased charges for taking bags on the flight from the usual £7.99 each way to £13.

'So the fare on the flight is "free" but among your many hidden charges you recoup that money by increasing the fees on baggage,' he wrote in a letter to Flybe.

'You probably call this good business, but I'm no genius and you didn't fool me, so it's not clever at all.'

Flybe acknowledged Mr Silvestri's grievance and has changed its policy as a result of his complaint.

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