Residue problem is shutting down gas boilers once more

HIGH residue levels in gas supplies, which caused 150 boilers to shut down late last year, have recurred and have affected 20 homes so far.

HIGH residue levels in gas supplies, which caused 150 boilers to shut down late last year, have recurred and have affected 20 homes so far.

Guernsey Gas has advised customers who find their boiler has shut down without reason to contact its 24-hour emergency helpline on 749000.

Customer and network services director Robert Gardner said steps were being taken to source alternate supplies and reduce the risk of further problems resulting from high residue build-up, or ‘heavy ends’, in the future.

‘It is important to stress that there are absolutely no safety concerns and it is simply a case of replacing a boiler part, which is being done at no cost to the customer,’ he said.

Comments for: "Residue problem is shutting down gas boilers once more"

Heidi

This is becoming a real problem. We had a new boiler fitted 1 week ago, because the existing boiler had broken, but the new one is now broken. This is madness. We are now without hot water and heating again! Very frustrated as we are now on a long list of people who also are having problems.