Guernsey Press

Cicra survey shows JT's customer rating up 28%

JT HAS closed the customer satisfaction gap with Sure and Airtel, the latest Channel Islands Competition and Regulatory Authorities survey has shown.

Published

Out of the 500 people questioned, the overall number of those who rated their mobile service provider's quality of service as satisfactory or highly satisfactory decreased marginally from 68% in November to 66% in May.

Results for Airtel and Sure both fell with the operators achieving 71% and 64%, respectively, compared to 88% and 70%, respectively, in November.

But JT's rating increased to 68% from 40%.

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