Overbooking makes HD1 sailing 'direct'

HD FERRIES inadvertently overbooked its service yesterday.

A computer glitch in the reservations system allowed too many to be taken. Rather than disappoint the extra customers, HD1 missed the usual Jersey stop out of its run to St Malo and was due to make an extra trip there after unloading everyone from Guernsey.

That would have resulted in Jersey passengers being delayed for at least an hour-and-a-half. 'We are letting the vessel leave Guernsey half-an-hour earlier than normal at 5pm and it will arrive in St Malo an hour-and-a-half later,' said Max Carling, director of route manager Ship & Fly, earlier yesterday. It will then go on to Jersey and that service will operate slightly later.'