Pride of Guernsey's warm welcome

Both partners had extensive experience in mechanical and electrical services and a particular expertise in the technical

aspects of air conditioning and Building Management Controls systems (BMS).

The core values of the business were established from the start based on employing the most professional and

capable engineers and providing the best customer service.

Mark and Anthony both understood that giving clients high levels of customer satisfaction is the doorway to repeat business.

The company now employs 10 people and is still growing as new markets and opportunities emerge.

RefCo is delighted to be sponsoring the Pride of Guernsey Welcome of the Year Award.

As 50% of our business turnover is drawn from the hospitality sector, we have first-hand experience of working alongside hotel and restaurant managers and staff.

We are able to witness the hard work that goes on front of house and behind the scenes to make your stay an enjoyable and special experience.

We understand the importance of encouraging new businesses and entrepreneurs to visit and locate in the Bailiwick.

It is often that first visit to a restaurant or stay in a hotel that will shape their impression.

Clients coming here for the first time are always impressed with the quality and diversity of hotels and restaurants in our lovely little islands.

We are indeed very lucky and proud of that quality, warm welcome and the hospitality that the Bailiwick is renowned for.

At RefCo we know that customer experience is achieved, not only by having a quality product but by employing the best people right through the organisation all working to achieve the same goal.

If you have an employee who is willing to go that extra mile to give your customers that special feeling when they enter your establishment we want to hear about them and why they are an asset, not only to your business, but also the islands' reputation.

Mark Hollingsworth and

Anthony Queripel,

directors of RefCo

• Find out more about the Pride of Guernsey Awards at www.prideofguernsey.com. Join the conversation at #PrideOfGuernsey