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Aurigny offers 'extraordinary level of service' to Alderney

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NEARLY 40% of Aurigny's entire operation is serving the Alderney community, the airline's CEO has said.

Pic by Adrian Miller 12-06-17 .Aurigny hanger Guernsey Airport Forest.Interview with CEO Mark Darby re report. (19802242)

Mark Darby was reacting following criticism of the airline's Alderney service in Wednesday's States meeting, when Alderney Representative Louis Jean called on Guernsey to do something about what he said were serious problems with the airline's management.

Mr Jean also criticised the service, saying that on some occasions only one out of four planes were operational and sometimes even that one did not fly.

'As Alderney’s lifeline operator, we provide an extraordinary level of service to a very small community,' said Mr Darby.

The airline will be providing some 5,000 flights on Alderney routes next year, compared to a total of 7,800 across the rest of the network.

This means some 40% of its services will be available for routes that carry only 10% of its overall customer base.

Mr Darby said the airline's reliability record during 2017, excluding adverse weather, has been at around 96%.

'Around 75% of all flights have operated on time, compared to 77% for the whole Aurigny network year to date,' he added.

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