ODPA launches an investigation into Sure's Directory
AN INVESTIGATION has been launched by the Office of the Data Protection Authority into the problems with this year's Sure Directory.
The latest phone book was released last month, but there were a number of mistakes and omissions. That included entries being incorrect and some customers being left out, while some ex-directory customers were included.
The ODPA has confirmed that it had now started an investigation in relation to how Sure handled personal data for the 2019 Sure Directory.
Sure has been notified of the start of the investigation.
'The ODPA welcomes Sure’s constructive engagement and their full co-operation is anticipated,' an ODPA spokesperson said.
'The ODPA will be investigating Sure under section 69 of The Data Protection (Bailiwick of Guernsey) Law, 2017. The investigation will cover the processing of personal data for, and publication of, the 2019/2020 telephone directory. Concerns raised by several members of the public will also be taken into account to determine whether any aspects of the Law have been breached.'
The ODPA stated that it could not confirm the exact number of complaints it had received so far, but that they were getting them on a daily basis.
Customers who have found problems can contact Sure or the ODPA.
Sure has previously said that the format and the information in the book had changed in the wake of the company’s investment in a new system, as well as to align with new data protection laws.
The white pages is now meant to be consistent with the account details held on the company's billing system, which has resulted in some changes.
