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Sure reopens its High Street store but closes Envoy House

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SURE has reopened its High Street store, but its other outlet will close permanently.

The Sure store in the High Street. (Picture by Ben Fiore Photography)

The telecoms company has introduced social distancing measures – including operating on an appointment-only basis, prioritising the vulnerable and setting up protective screens around the Town store to reopen it safely.

To book an appointment, customers will need to call 07781 140005.

But it will not reopen the store located at post office headquarters at Envoy House in response to an increase in online sales and the telephone sales hotline, which will remain in place.

Sure is focusing on its High Street store as part of the wider plan to get Town open and businesses operating in the new normal.

All staff previously based at Envoy House will transfer to the High Street store.

‘Our top priority during this pandemic is that our customers and employees feel connected and safe, which is why we would still encourage our customers to visit our website in the first instance before making an appointment in-store,’ said Charlotte Dunsterville, chief consumer officer at Sure.

Referring to the closure of the Envoy House store, she added: ‘We recognise the importance of supporting the High Street and this strategic move allows us to adapt and invest our resources into the High Street store as well as our online and telephone functions to better meet our customers’ needs.’

Sure has continued to offer its services by setting up a sales hotline on 01481 757780 which will continue to operate after lockdown for those unable to visit the store.

It has also doubled the number of advisors working on its webchat for customer queries and customer support is available online, over the phone and via the free MySure app.

Customers will still be able to pay bills at the post office counter or can also visit the website and use the MySure app to top up PAYG credit or set up Direct Debit to pay their regular bill.

Will Green

By Will Green
Business Editor

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