Apology after one batch of waste bills is not sent out

The problem came to light when reminders were being sent out as the bills had not been paid.

Invoicing for the annual Waste Disposal Authority charge is handled centrally by Guernsey Waste.

The charge covers the processing of household waste and recycling, excluding collection, which is handled and billed separately by the parishes.

‘Unfortunately it has come to light, following the issuing of reminders for unpaid accounts, that when the original bills were sent out earlier in the year, some households did not receive theirs,’ said Guernsey Waste’s operations manager Sarah Robinson.

After making enquiries, Guernsey Waste realised that, due to the number of bills that are sent out, they are produced in batches and one was missed.

‘Although we can track who has or has not paid their account, we have no way of knowing if someone has not received their bill so we are unable to resolve the issue proactively,’ Ms Robinson said.

‘The reminder that has been issued is a polite notice that, for whatever reason, no payment has been received.

‘In normal circumstances it is usually due to an oversight on the part of the householder.’

Guernsey Waste has apologised for the error and reassured anyone who has received a reminder but not the original bill that no action will be taken if they contact Guernsey Waste on the number or email on the reminder.

A copy of the bill will then be supplied to enable them to make arrangements to settle the invoice within the next 30 days.