Beau Sejour is runner up in national awards
BEAU SEJOUR Leisure Centre’s team has once again been rewarded for its efforts, achieving runner-up in the 2019 National Quest awards.
With the awards taking place earlier this year in February, just prior to lockdown, it is only now the centre team has been able to celebrate its success.
Quest is the Sport England recommended continuous improvement tool for leisure facilities, and is designed to measure how effective leisure and sports facilities and organisations are at providing customer service.
It looks at the operation of the business, the people and the purpose.
Overall there were 633 Facility Managed Quest sites in 2019, making this achievement for Beau Sejour Leisure Centre all the more special.
Head of Recreation Services Sam Herridge said the centre’s success was a real team effort.
‘I’m honoured to be part of such a passionate and enthusiastic team who refuse to accept mediocrity – but instead strive to improve continuously for the benefit of our community,’ she said.
‘2020 has been a difficult year for our industry overall – but the team here at Beau Sejour and at our other outdoor sites have really risen to the challenge.
‘All the team within recreation services have worked extremely hard to gain this national award, which is a ringing endorsement of how well Beau Sejour Leisure Centre and its surrounding grounds is being operated.
‘It also demonstrates how committed all the team are in providing a quality and valued service for all our customers.’
With the current Quest accreditation scheme being placed on hold while the pandemic continues and border restrictions remain in place, Beau Sejour Leisure Centre continues to be one of the few leisure facilities in the British Isles to be open to the general public without any additional measures in place, such as social distancing or limitations on types of activities.
But the centre is keen not to rest on its laurels.
Quest is a continuous improvement process, and the team at Beau Sejour will not be standing still – ensuring improvements are made to make sure customer driven services continue to be delivered to a most excellent standard.
