Kerry steps back from Citizens Advice after 15 years

During her time there Mrs Ciotti has acted in a number of roles, including CEO.

‘It’s been a tremendous privilege working with such wonderful volunteers, who I shall miss very much,’ she said.

One of her most satisfying experiences was seeing the States approve legislation for lasting powers of attorney.

‘That had been around for 15 years and it’s been a problem for that length of time. To get that through was so exciting and pleasing because it helped so many people.’

Working with the charity’s ‘amazing volunteers’ had also been a highlight.

‘This is not an easy volunteer position.

‘They have to be totally committed. They have to learn all this stuff and try their very best to help other people.’

She did have one regret, however.

‘I’m not sure the wider island fully appreciates just how vital Citizens Advice Guernsey really is, helping people to navigate an increasingly complex world.’

CAG advises clients on a wide range of problems such as money, housing and family matters. Mrs Ciotti said it was effectively the fifth emergency service. ‘I really hope that government, businesses, and islanders continue to support its work in any way they can.’

She felt it was time for her to move on and start something new.

‘I’d like to try to find something else I can help with,’ she said.

CAG’s management committee chairman Jonathan Dell said that Mrs Ciotti’s experience and intuitive understanding of people would be greatly missed.

‘Her loyalty and contribution to the charity have been truly remarkable,’ he said. ‘During her time with us, Citizens Advice Guernsey has given more than 150,000 pieces of advice to islanders.’

It was also given the Queen’s Award for Voluntary Service and named Guernsey Charity of the Year during Mrs Ciotti’s time.

‘Her efforts have led to real progress, with a change in States’ policy through the introduction of lasting power of attorney, the credit and lending law came into effect last month, while local consumer legislation will become law next month.’

She had also steered the charity through the Covid pandemic and maintained a service during a difficult period. ‘Largely thanks to Kerry’s efforts, Citizens Advice Guernsey now ranks as one of the highest scoring bureaux at a national level,’ said Mr Dell.

‘On behalf of the management committee, I would like to thank Kerry for her extraordinary efforts and for what she has achieved for the people of Guernsey, we wish her well in whatever she does next.’