Carol Rumens, a supervisor at Pharmacy Locale Queen’s Road, has been described as going ‘above and beyond’ in her work.
Mrs Rumens and Nicola Masterman, her nominator, have been working together for five years.
‘Carol stays behind after her shift is finished to ensure that all patients have the items they need.
‘She always does more than is expected.
‘Her customer service is amazing, and this is proven every day.
‘I have worked with her for some time, and I see day after day how important it is to her that her customers go away with what they need.’