James Speers, general manager of Le Friquet Hotel, has been a friendly face at the hotel for all its customers.
A frequent guest, Marion Willis, from Bournemouth, was determined that Mr Speers received recognition for his work.
‘He adds a personal, family, and friendly feeling to the hotel.’
‘It draws us back, time and time again.’
Mrs Willis remembered when they visited on her birthday and Mr Speers gave her a present.
‘It is the little things like that that really do make a difference for a guest.
‘He is fantastic at remembering details, like which football and rugby teams we support.
‘He is a lovely person to come back to.’