Pride of Guernsey: Mark Ogier
‘CHEERFUL and genuine’ is how Mark Ogier has been described.
He has been nominated for the Cherry Godfrey-sponsored Customer Service of the Year award.
His nominator, who wished to remain anonymous, said, ‘Mark’s attitude on the counter is a joy.
‘He uses just the right language and approach for each customer. He’s always willing to help.
‘I went to Wheadon House the other day and his conduct really stood out – he’s superb.
‘He’s always really cheerful. The vibe and the attitude he gives off is exactly what you’re looking for in counter staff.’
Mark has worked as a claims officer at Edward T Wheadon House, HQ of the Revenue Service, for four years.
‘I get called down to the counter if people need guidance but mainly I work upstairs,’ he said.
‘We get sickness claims, industrial medical claims and some maternity claims as well.
‘I always like to let people know who they’re speaking to so they can come back to the same person.’
He said that he was really honoured to be nominated. ‘I must be doing something right!
‘I love my job. I like to always be upbeat, and make sure everyone gets the answers they need. I don’t want them to leave with more questions than they started with.’
