Covid-19 app updated after confusion around ‘phantom alert’
The alert warned people of ‘possible Covid-19 exposure’ but would disappear once tapped.
The coronavirus contact tracing app for England and Wales has been updated after users reported confusion from a notification suggesting they may have been exposed to the virus.
A so-called “phantom alert” caused panic among some who had received it, with reports that the notification would disappear when tapped and show no further information within the app.
The message read: “Possible Covid-19 exposure. Someone you were near reported having Covid-19. Exposure date, duration and signal strength have been saved.”
To ease concerns, an update to the app will provide a follow-up message, saying: “Covid-19 Exposure Check Complete.
“Don’t worry, we have assessed your risk and there is no need to take action at this time.
“Please continue to stay alert and follow the latest advice on social distancing.”
It comes after a recent climbdown on the app’s check-in scanning, which people can use when visiting venues such as restaurants and pubs.
Despite initially being heralded as an important aid to contact tracing efforts, the Government later said it does not expect to send out alerts frequently from the QR code feature.
The app has been downloaded more than 16 million times since launching on September 24.
Scotland and Northern Ireland have their own contact tracing apps which use the same underlying system developed by Apple and Google.
