Poor internet connection putting gamers off buying new consoles, research finds
The findings are a blow to PlayStation and Xbox, which are both releasing new devices next month.
A slow internet connection is putting gamers off buying a new console, research suggests, ahead of the release of new PlayStation and Xbox devices next month.
A study by broadband provider Zen Internet found that a third of gamers say they spend around 40 hours a year waiting for weekly game updates because of slow internet.
As a result, 39% said their poor connectivity would likely affect their decision to upgrade to either the PlayStation 5 or Xbox Series X, both of which will be released in November.
Both PlayStation and Xbox now make versions of their consoles which are “digital-only”, meaning the device has no disk drive and games must be downloaded instead.
According to Zen’s study, 94% of gamers said they have downloaded a software update for a game.
But many have found themselves frustrated by slow internet when trying to do so, with 38% admitting they have shouted at their router in anger. 21% admitted to storming out of the room and 18% said they had called their internet provider to complain.
“This should be one of the most exciting times for gamers that we have seen in decades. But many face growing frustrations or even missing out due to poor internet performance,” he said.
“Providers must ensure they are delivering a service that meets an industry that is growing exponentially and is set to go to the next level with these new launches. Gamers should not settle for long download times, screen glitches or outages at crucial moments.
“Ensuring they are with a provider that can deliver ultrafast speeds and reliability is key to enjoying that next-generation gaming experience.”
