Tell us what makes fares fair?
ON THE facing page we print a selection of letters received in the wake of a bad week or so for Aurigny.
Travel disruption, as airlines and ferry operators would no doubt tell you, seems to come in waves, literally for one section of the industry. And when it hits you, it hits you.
We can see from the correspondence that disruption irritates and frustrates, but nothing winds up passengers more than poor communication. People understand that there may be disruption, may even go some way to planning for it, but when it happens they want to understand their way out of it as quickly as possible.
Maybe our expectations for dealing with disruption are more realistic than those for the cost of travel. Because when it comes to getting off the rock, Guernsey people typically want to go everywhere, even at the last minute, for next-to-nothing.
That’s unrealistic, and so, almost certainly, is our understanding of what it costs to move aircraft and ferries around the island.
However, there is a price point at which people will vote with their feet. At the moment, islanders are feeling that they don’t understand whether their own airline, in particular, is now operating to break even, or has any clear instruction from its owners about how its fare structure should best serve the island, residents and visitors.