Passengers deserve better – and soon
AURIGNY took a productive step forwards last week when it laid bare its issues to deputies. But its actions didn’t please everyone.
Most felt that while it was valuable to know the background behind the ongoing events, it was of no comfort for the passenger setting off on a journey which they expected would be disrupted, but would not know when, how or why, until they had left the island. Although, towards the end of last week, the disruption was reduced.
The revelation that while Aurigny knew disruption was inevitable, it was unable to confirm this too early to passengers because that would place slots at risk, did not go down so well.
So the airline starts another remediation plan again, advising passengers how it would improve resilience before the school holidays. Now it’s another wet lease, alongside schedule changes, scrapping certain routes, amalgamating others, trying to leave London be, and helping passengers to make changes easily.
By the time the new ATR72 arrives in early July, Aurigny believes the worst of its troubles will be over. The countdown starts now, and those issues must be left in the past. Service reliability, and good communication, are everything in the travel game.
‘Our passengers deserve better service,’ Aurigny said. Not only passengers, but for the island as a whole, and its reputation with visitors.