Thank you to our customers for patience during challenging time
WE'D just like to take this opportunity to thank all our customers for bearing with us during what has undoubtedly been an extremely challenging and extensive period of fog disruption. We appreciate that delays, or cancelled flights, are incredibly inconvenient and frustrating, and often result in missed onward travel connections, business appointments, or impede on important plans with friends and family. We sincerely apologise to everyone who has been affected. Unfortunately, weather like this is completely outside of our control, and the safety of customers and staff must always be our number one priority.
When flights are affected like this, we will still do everything in our power to accommodate our customers and everything we can to uphold our reputation as the local airline that gets people home.
This is only achieved thanks to the incredible hard work, commitment and professionalism of our staff, during what can also be a very trying and stressful time for them. I'd really like to thank them for their efforts.
Overall, I'm pleased to say that a large majority of customers have been very understanding and very often complimentary about the efforts of the airline and our staff, with just a handful of people complaining, and demanding more.
Of course, there is always room for improvement and we will continually look to see if any improvements can be made. But pleased be assured that behind the scenes our staff are always working hard to keep the disruption to a minimum and provide information to customers as quickly as possible.
We often now text our customers when there is disruption, so we would ask them to include their mobile phone number when making a booking, so we can easily communicate with them.
You can also get the latest information from our Facebook page, which we endeavour to keep updated regularly during periods of disruption.
Again, I'd like to thank everyone for bearing with us and being so understanding. Let's hope there is some clearer weather ahead.
MARK DARBY,
CEO of Aurigny.
