Where is the community spirit?

My wife and I are in our early and mid-70s and had bought Quidsin vouchers for a well-known local restaurant. Having been advised to avoid such encounters because of the infectiveness of the coronavirus and the public good, we asked if under the circumstances we could extend until the advice changes. We were met with a flat refusal to extend past the next five days and no offer of refund or rebooking. It is unlikely that we will ever go there again.

BRUCE

King’s Mills.

Editor’s footnote: a spokesperson from Quidsin replies:

First of all, we would like to apologise for any inconvenience caused by this situation. We completely understand your concern regarding the current critical situation, we are always here to help and assist all of our customers.

Quidsin are in regular contact with most of our partner companies to ensure that all existing and new vouchers will be honoured either now or at a later date or when it will be safe to do so. However, all terms and conditions on all the deals we run are set by our partner companies. The companies are the only ones who are able to modify them at their own discretion. We have been offering our assistance to everyone who has been in contact with us and will continue to do so until we have the best resolution for the customer involved.

We are not aware of your complaint/request being handled by Quidsin. If you would like to discuss this matter with us, and there is anything you would like us to assist you with, please get in contact with our customer service team, who are always happy to help. You can contact us directly on 01534 634001 or at info@quidsin.com between 9am and 5pm Monday-Friday.