PAYG phone owners are being ‘bullied’ into paying
WHAT is it with Sure about people with pay-as-you-go phones being bullied into paying and adding more money to their credit if they do not use their phones enough? I have a pay-as-you-go phone and it is not a state-of-the-art thing that has internet and can play films or football matches live. I strictly got it because it is on me in case of any emergency and I may need to get hold of someone or vice versa. I like many others live on a pension that’s value is diminishing year on year as this island becomes more expensive to survive on (and I mean survive). If I have not used my phone for X amount of time the money in credit is still mine and I cannot see where Sure have the right to send me a text issuing a warning that if I do not use the device within a certain amount of time from the date their text is sent I will lose my number and credit. This must surely (no pun intended) amount to theft. It is my phone I paid for it. It is my money I put it in their pot and it should be my choice whether I choose to use either. Even if they provided the best service in the world – which they are a long way off of achieving at present – they still have no right to take my money or put my phone out of action because they want more of my money that is stretched to the limit now.
ROD HAMON
5 Rosemount
Mont Arrive
St Peter Port
GY1 2AF
Editor’s footnote: Mike Fawkner-Corbett, Head of Consumer at Sure, responds: Thank you for the opportunity to respond to this letter on pay as you go (PAYG).
Your reader is correct that we do disconnect PAYG services if they have been inactive for six months, but we always send text messages to advise that the service will be terminated and when that will happen in advance.
To ensure a PAYG service remains active all customers need to do is make a phone call or send a text message once every couple of months.