Illogical, unfair and a complete lack of customer care
IT APPEARS THAT customer care came a long way down the list of priorities when the regulations for airline code-sharing were formulated.
My wife recently had to undergo a medical scan at Southampton General Hospital. I travelled with her at my own cost – £263.98 return.
Extra-cost flexible Smart tickets were booked with Aurigny as I know that medical procedures do not always follow their allotted time scale.
The scan was due to take place early morning but, due to medical reasons I won’t detail here, did not take place until early afternoon. I therefore had to change our booked afternoon return to the evening flight.
However, I was told that Aurigny had no seats available on the evening flight – but Blue Islands did. Same plane, same time, different flight number.
I therefore had no option but to book new Blue Island tickets at a cost of £205.98 single each.
This is illogical, unfair and shows a complete lack of customer care.
I should add that I have no grouse with the ground staff of either airline, who were helpful and efficient – nor with Social Security travel who organised the trip.
I welcome comments from both airlines.
RICHARD W ALLISETTE
Editor’s note: Aurigny and Blue Islands responded jointly:
Aurigny and Blue Islands’ records show no correspondence has been received directly and would request that the customer contacts either customerservices@aurigny.com or customercare@blueislands.com where we will be pleased to assist further.
We are working to further integrate our respective systems to enable a free-flow of available seats and ultimately a seamless experience for the customer.