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Disturbing lack of goal alignment between IT provider and the States

‘SYSTEMIC failure refers to a complete breakdown or collapse within a system that occurs due to multiple interconnected factors or failures, rather than being attributed to a single isolated incident. It implies a fundamental flaw or breakdown in the overall structure, processes, or functioning of a system, leading to its inability to operate effectively or achieve its intended goals.’

Readers' Letters|Jul 17, 2023
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