Aurigny asks Telegraph to change negative article, claiming incorrect figures were used
AURIGNY has appealed to the Telegraph newspaper to change a critical article, after it claimed incorrect figures were used.
The Daily Telegraph ranked 90 airlines across the world based on in-flight experience, reliability, connectivity and luggage rules.
It found that Aurigny was tied with Loganair as the least reliable of all the airlines examined.
The airline quickly responded that it did not recognise the figures used and contacted the newspaper to challenge the article, which claimed to use the airlines’ global on-time performance in 2023, as well as its OTP and cancellation rate for UK departures in 2023.
‘The Telegraph has updated its report published last week, removing the negative mention of Aurigny’s on time performance figures for 2023 as these were incorrect,’ said Aurigny CEO Nico Bezuidenhout.
‘The OAG figures provided to the Telegraph only included 70% of Aurigny’s 2023 OTP data, which is under their aim of 80%, and they were also missing data for several of our key routes. This meant that the overall figures were incorrect and incomplete.
‘Aurigny’s combined arrival and departure OTP for 2023 –not adjusted for weather or air traffic control delays – was 72%. If you adjust this figure for issues outside of Aurigny’s control the figure is 81.2%; this is a significant increase in punctuality in comparison to the original incorrect conclusions drawn by the Telegraph.’
While the line that the airline was the least reliable has been removed from the article, a table of all the airlines, still puts Aurigny at joint bottom on reliability. An Aurigny representative said it was also looking to get this data corrected.
n Aurigny publishes its arrival punctuality statistics monthly on its website.
These show that in 2023, excluding December, more than 70% of flights arrived within 15 minutes of their scheduled arrival time, while more than 90% arrived within 60 minutes of their scheduled time.
Aurigny has only published figures for the first eight months of this year, but it shows a general marked decrease in timekeeping, with August, the most recent month published, seeing just 53% of flights arrive within 15 minutes of their expected arrival time and 81% within 60 minutes.
This meant that about one in five flights in the month arrived at least an hour late.
