The tax return deadline is 30 November. So far, 18,000 islanders have sent in their tax returns – about 81% of which were filed online.
The Revenue Service has held drop-in sessions every month, specifically to help customers complete their online or paper tax returns.
‘It’s been nicely busy this morning,’ said customer relationship specialist Emma Cunningham, who was on hand to help earlier this week.
‘We’ve been helping people start right from the beginning with their myGov.
‘From being completely stuck with where to start, to more specific questions on certain sections.’
Mrs Cunningham said it was reassuring to have seen an increase in visitors at this month’s session.
‘We know there’s still lots of people out there who haven’t filed,’ she said.
‘So we’ve got lots more opportunities to help people.’
There will be a Saturday drop-in on 1 November at Charles Frossard House between 8am and 2pm for those who struggle to attend weekday sessions. Due to increased demand in the final week before the deadline, Edward T Wheadon House will be braced with extra staff, operating across two floors, with a team ready to help with online tax returns on level two, and paper returns on level three.
‘We’re always a bit busier in the last few weeks to deadline and we do our very best to help everybody who comes in or phones up,’ said Mrs Cunningham.
‘We do have to ask our customers to be a little more patient, sometimes, but specifically this year we’ll have extra staff working the final week – we’re bring in extra resources to try and bust those queues, making it really quick for people to drop-off their tax return and get a receipt.
‘I think because the deadline date has changed this year, it might take a few people by surprise.’
Mrs Cunningham said the current message for islanders was clear – ‘simply get it done.’
Anyone seeking help can find future drop-in dates, as well as information about how to fill in both online and paper tax return forms, on the tax revenue service website at www.gov.gg/revenue-service.
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