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States looks to improve how it collects and holds citizens’ data

The States is looking to improve how it collects and holds data on its citizens.

P&R is also carrying out a wider review to determine the potential to support digital adoption and achieve wider objectives within the States’ digital strategy.
P&R is also carrying out a wider review to determine the potential to support digital adoption and achieve wider objectives within the States’ digital strategy. / Guernsey Press

It is asking deputies to agree to extend access to births, deaths and marriage information collected by HM Greffier and the Alderney Greffier, as Registrar-General, to allow data on the States’ own Register of Contact Details to be verified against original documentation, which will strengthen other data processed across the States.

The move will enable data sharing in a more robust and compliant manner, establishing the foundations needed to support end users in managing their data digitally, and reducing duplication of data efforts across departments.

The Register of Contact Details is the States’ repository of customer data across government, providing master data to support the coordination and communication of government services.

‘This dataset is an important foundation for the provision of services by the States,’ said the Policy & Resources Committee in its report to the States.

‘Currently, however, the verification processes around those data are not as robust or efficient as they could be. The proposed amendments seek to address this issue and in doing so improve the provision of government services, especially digital services, and end users’ access to their own data in future.’

The proposed amendments will allow information to be shared with a central MyGov team who will maintain and update the data in one place, and P&R said that updates should then flow automatically, creating a single, accurate source of information. Ultimately it wants to enable ‘customers’ to view, update and manage their own data directly.

‘This change, while technical in nature, underpins a more robust short and long-term approach to data quality stewardship.'

P&R is also carrying out a wider review to determine the potential to support digital adoption and achieve wider objectives within the States’ digital strategy. Policy proposals are expected to come forward next year.

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