The airline published a comprehensive update of its performance and issues in the month at the weekend as part of a new commitment to transparency.
It said both its time-keeping and cancellation records were better than the Gatwick average.
Cancellations were often caused by a shortage of pilots, but the airline said it had just recruited seven new pilots, and once they had completed their training that would boost pilot numbers by 30%.
‘This marks a significant step in strengthening our resilience and supporting a more reliable schedule for our community,’ the airline said.
Aurigny revealed that 85% of its flights arrived in line with the industry standard of within 15 minutes of schedule, excluding weather and air traffic control restrictions out of its control.
Including weather and ATC restrictions, the performance was 75%.
Across the month the performance for all airlines using Gatwick was 67%, it said.
Flight completion rate was 97.5%, excluding cancellations caused by the weather, ATC restrictions and medevac requirements.
This compared to 92% for all Gatwick airlines over the month.
‘Although we are doing comparatively better to many airlines at Gatwick, we understand how deeply disruptive cancellations can be, and we apologise to those whose travel plans were affected in June by any of these,’ the airline said.
‘No airline can ever promise to be disruption-free or to operate every single flight as planned, but we still strive to do better in this regard.’
It said that a number of cancellations were caused by the weather in June, and the majority of the rest by short-term unavailability of pilots – which Aurigny said was now an industry-wide problem.
‘With a lean pilot workforce, managing sickness presents particular challenges. However, we want to reassure our community that we’re actively addressing this.’
Aurigny said it had several initiatives on the go to attract pilots and would share details on this soon.
Internationally airlines were hit by industrial action from air traffic controllers in France, which delayed more than 3,000 flights and saw more than 1,400 cancelled. Aurigny was unaffected and said that bookings on its Paris service were strong.
The shortage of pilots is also an international issue, as are the price of fuel and supply chains, it added.
The airline had more than 53,000 travellers booked in June, one of its busiest months of the year, and said its call centre answered more than 3,500 calls, with an average wait time of just over two minutes.
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