The commission said in the report, due to be placed before the States as an appendix report later this summer, that it had supervised a number of investigations over the course of the year.
They were varied but most were about the conduct of officers when using force in making arrests. The commission said that it had viewed a lot of body-worn footage and in the majority of cases the force used was assessed to be reasonable and proportionate.
Twelve of the 39 complaints received were subject to supervised investigations and three concluded with ‘satisfied’ statements. Ten were pursued into 2025. Five matters hanging over from 2023 were concluded, three being satisfied, one not pursued and one reinvestigated.
Seventeen complaints were not investigated, three dealt with by informal resolutions, and of the remaining 14, three appeals were made against the initial assessments – one was upheld in part and two not upheld but with learning points for the organisation. An appeal from 2023 was upheld in part.
2024 saw the introduction of new regulations relating to the handling of certain complaints, which proved highly contentious, but none of these complaints were referred to the commission.
‘The commission supports this approach, as it not only streamlines the complaints process but also reinforces public confidence in the system by demonstrating a commitment to addressing valid concerns promptly and efficiently,’ said commission chairman Rob Jordan.
‘This change helps ensure that time and resources are focused on complaints with genuine merit, while still upholding fairness and transparency in the handling of all complaints.’
The ability to make informed decisions on complaints at an early stage, increasingly reliant on body-worn cameras, ‘provided valuable evidence that an assist in ensuring fair and efficient handling of complaints, reducing unnecessary investigations, and focusing resources where they are most needed’, Mr Jordan said.
There was one complaint made against a senior officer which was subject to a supervised investigation in 2024 which was ongoing into 2025.
Mr Jordan praised local police officers ‘who work tirelessly to protect and serve our community’.
‘Policing is a challenging and often demanding profession, and their efforts deserve recognition and respect.’
And he said that the commission would remain steadfast in committing to ‘fairness, transparency, and fostering a culture of accountability and continuous learning within policing in our local jurisdiction’.
You need to be logged in to comment. If you had an account on our previous site, you can migrate your old account and comment profile to this site by visiting this page and entering the email address for your old account. We'll then send you an email with a link to follow to complete the process.