With just less than 50,000 passengers carried during the month, the airline made progress strengthening its on-time performance – rising from 84% in September to 90% in October.
It used the IATA industry-standard of considering a flight to be on time if it arrives within 15 minutes of its scheduled time of arrival, which excludes flights delayed by weather and air traffic control.
In comparison, Gatwick Airport recorded total on time performance of 74% across all airlines for the same period.
‘As we get closer to the end of the year, winter weather can pose new challenges as we work to maintain these high standards,’ said Aurigny’s chief operating officer Philip Smallwood.
‘However, there is no doubt that we are now in a vastly better position to deliver operational excellence for our customers.’
Despite weather and ATC issues, 85% of the airline’s flights during October arrived on time, with a 95% completion rate – which is the total percentage of flights operated to the planned schedule – excluding those impacted by weather, air traffic control restrictions and ‘medevac’ requirements.
This was 1% higher than the completion rate of all other airlines at London Gatwick. Aurigny said it was also improving customer contact centres standards – focussing on keeping call waiting times to less than two minutes.
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