The developments follow a controversial States debate last year when a recommendation to suspend Deputy Gavin St Pier for his role in highlighting concerns about way complaints were addressed in the health service was overturned by deputies.
HSC member Sally Rochester has been asked to chair the working group on complaints and learning in the sector.
The group will be asked to make recommendations to the committee that will enhance the transparency and fairness, and public confidence in the Health & Social Care complaints process and to ensure organisational learning where mistakes are made.
It intends to carry out ‘listening exercises’ with service users, including sessions facilitated by Carewatch, to understand their experiences, concerns and expectations; and with service professionals to understand their challenges and barriers over complaints and feedback.
The committee is looking for people interested in joining the working group.
They will need to have expertise or experience of the design and delivery of a complaints system and resulting organisational learning; lived experience of the Health & Social Care complaints process as a healthcare user or health and social care professional; or any other expertise in clinical governance, quality improvement frameworks or remedy. The HSC committee is looking to select between six and nine people.
It hopes to end up with a group involving HSC members, deputies, patient representatives, health professionals and other relevant specialists.
Anyone who is interested is asked to come forward by 22 February by emailing HSCcommittee@gov.gg. The working group is expected to meet on a monthly basis over a six-month period. HSC said it was wanting to ensure transparency and public confidence in the group’s work, and to achieve a diverse set of viewpoints on the complaints process.
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