After more than four decades on the island, Guernsey-based accountancy firm Collenette Jones has made a significant move – both physically and strategically – relocating from its long-standing base at Crossways Centre to a new, purpose-designed office at Fairbairn House on the Rohais. The decision reflects not just a need for more space, but a broader ambition to evolve with changing client demands, technology, and the future of the profession.
While Collenette Jones does not describe itself as a ‘growth for growth’s sake’ business, steady expansion has been a natural outcome of its reputation and client referrals. ‘Inevitably we end up picking up work because of the service we provide, so naturally the business grows,’ said Gareth.
However, changes in tax deadlines in recent years have concentrated workloads into shorter periods, placing additional pressure on resources. At the same time, successful recruitment campaigns brought in new staff – quickly highlighting the limitations of their existing premises.
‘We recruited twice last year, and those were the last two desks we had spare,’ said Gareth. ‘So we knew the writing was on the wall in terms of time available at Crossways.’
Creating a workspace that works
The move was not simply about expanding capacity, but about creating an environment that better supports both employees and clients. As a ‘people-first practice,’ Collenette Jones placed strong emphasis on staff wellbeing and input throughout the process.
‘We wanted an office that aligned with what both the business and the staff needed,’ said Gareth. ‘The environment people work in is very important.’
The previous office, while highly visible, had its drawbacks. Originally a converted house, it had become increasingly fragmented as the team grew, with departments spread across separate areas.
‘People felt quite isolated,’ said Gareth. ‘Whereas now we’re in one open-plan floor, we can all work together.’
The new office at Fairbairn House offers a more cohesive, modern layout with room for collaboration – and importantly, future expansion. With additional desk capacity and flexible spaces, the firm is well positioned for both short- and long-term growth.
Relocating slightly closer to the centre of the island has also improved accessibility for clients. Although some valued the former proximity in the north, the new office offers greater convenience overall, with many team members opting to cycle or walk.
Supporting future growth and innovation
The relocation represents more than just a logistical upgrade – it’s a reset for the business. After decades in the same building, processes and ways of working had become ingrained.
‘It’s almost like the business was shaped by the building,’ said Gareth. ‘It’s very difficult to think differently when you’re in that environment.’
The new office enables the firm to embrace change more readily, particularly in response to technological advancements such as AI and automation.
‘With the advent of AI and technology, it’s important for any business to stay on top of those changes. This move helps with that reset.’
The additional space also opens the door to reintroducing a trainee programme –something Collenette Jones sees as vital for long-term sustainability in the profession.
‘There needs to be a balance,’ said Gareth. ‘If everyone relies purely on technology, there won’t be the next generation coming through with the necessary skills.’
Why ‘Spaces’ was the right partner
To bring their vision to life, Collenette Jones partnered with local firm Spaces, led by Chris Tardif, to manage the office design and fit-out.
‘We needed someone whose skill set was aligned with what we needed,’ said Gareth. ‘We didn’t have the time or headspace to manage the intricacies of an office move ourselves.’
Spaces offered a comprehensive, turnkey service – from coordinating trades to sourcing furniture – allowing the Collenette Jones team to focus on their day-to-day operations.
‘Chris and the team take care of everything. That really resonated with us as that’s the kind of service we aim to provide.’
The collaboration extended to working alongside designers Axis Mason, ensuring that the final result reflected both aesthetic and practical considerations. Despite the inevitable challenges that come with any fit-out project, Gareth praises Spaces for their adaptability.
‘Whenever something didn’t go to plan, they always had a solution,’ he said. ‘We trusted them, and that’s why we’ve ended up with a really positive outcome.’
Looking ahead
As the team settles into their new surroundings, Collenette Jones is treating the space as an evolving environment, with plans to refine layouts and introduce new features over time.
‘We didn’t want to just pick up Crossways and drop it into a new building,’ said Gareth. ‘We want to see how the space works and adapt.’
Ultimately, the move marks a significant milestone in the firm’s long history — one that positions it for continued success in a changing industry.
‘It’s a great reset,’ said Gareth. ‘We’ve got a fantastic team, room to grow, and plenty of opportunities ahead.’
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