On Saturday there were a long list of cancellations, including some of the night buses.
‘The recent disruption was an isolated incident.
‘The loss of use of one of our employee accommodation properties temporarily affected our ability to bring additional drivers to the island, leaving us with limited cover when unexpected employee absences occurred,’ said a spokesman for Stagecoach.
‘The accommodation arrangements have now been resolved, drivers are moving back into the property and recruitment has resumed. We expect additional drivers to arrive in Guernsey over the next couple of weeks, further strengthening our employee levels.
‘We apologise to customers who were affected by the recent isolated disruption.’
Laura Oxburgh, head of on-island travel and transport implementation for the States, said the performance of Stagecoach as the island’s bus service operator was continually monitored.
‘As part of the contract with the agreed service provider we continue to monitor performance via monthly reports we receive, which are developed upon the key requirements and KPIs within the contract,’ she said.
‘Upon receiving the monthly report, consideration is given as to whether the service provider has met or exceeded the expected standard.
‘If the acceptable standard has not been met, the reasons for this are explored and then consideration is given as to whether any penalties should be applied.
‘We maintain a positive relationship with current service provider Stagecoach as we continue to engage openly via the monthly reporting processes.’
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