Mildly symptomatic callers should use the dedicated helpline and those with severe symptoms should call 999.
If symptoms are not reported it can lead to the inaction of service vehicles and honesty will not prevent receiving an ambulance.
Chief ambulance officer Mark Mapp explained the situation in a video released this morning.
'It's been relatively busy over the last couple of weeks,' Mr Mapp said, 'we've been out responding to many potential Covid cases. One of the important things is to give the right information when you dial 999.'
Anyone who has had or currently has symptoms, or has had contact with any symptomatic person should report it when calling.
'That will ensure we provide the right response at the right time in the right place. It also means our vehicles are not being put out of action for long periods of time through deep cleaning processes.'
Deep cleaning can take over an hour for each job, but can take longer for a variety of reasons.
Trained emergency services call handlers man the dedicated helpline.
'If you've got mild covid symptoms like a sore throat and a cough you should contact in the first instance the covid call centre.
'They will guide you on what is the most appropriate response- often that will be a visit to the testing centre. On other occasions that might be a call to your GP.'
If symptoms are severe do not hesitate to seek immediate help.
'If you've got life threatening symptoms, so severe shortness of breath, chest pain, you should dial 999,' Mr Mapp said.
Responsible reporting will ensure efficiency and safety for patients and healthcare staff.'
'Everyone has a duty to protect ambulance staff and other critical workers. If you need an ambulance in a medical emergency you will get one. Being honest will not stop you getting an ambulance.'
Consideration for the community could prevent consequences.
'Giving the wrong information could result in inappropriate resources being sent to you, which in turn could mean a delay to your treatment. It could result in staff and vehicles being unavailable for long periods of time which could put other patients with more serious conditions at risk.'
On behalf of the ambulance services My Mapp said a big thank you to the community.
'We've received overwhelming support from our community, whether that's cards and biscuits and things to keep our crew's spirits up. We all really appreciate the support you are giving to us and our volunteers at this time.'
To reach the dedicated helpline please ring either 01481 756938 or 01481 756969, which are open between 8am and 10pm every day.
