The charity’s 2025 annual report revealed that it saw a total of 3,043 clients regarding 5,692 issues, including those using its dedicated money advice service.
There were three money advisers available to see clients for one session each week, but with a total of 312 money-related enquiries they frequently had to go in more often to keep on top of their caseload.
‘The largest amounts were, understandably, secured, and unsecured loans totalling just less than £1m. for just the new clients registered during 2025, with credit and store cards, tax bills, hire purchase, catalogues and family loans also being common,’ said CEO Ali Marquis.
‘The main underlying causes of indebtedness remains consistent as previous years, being relationship breakdown or loss of partner, health issues, low income or pay with debts, job loss or business failure, poor budgeting, and other reasons including legal fees, income tax bill, rent arrears, being scammed and gambling.’
Money-related enquiries received last year included banking services, insurance, pensions, credit and liability for debt.
About 88 people, 21 of whom were new clients, benefitted from the money advice service offers individual budgeting advice, individual repayment plans and negotiation with creditors.
‘It is anticipated that with the continuing cost-of-living crisis, this is going to impact further on those who are already struggling, as well as those who have just managed to survive thus far,’ said Mrs Marquis.
‘With that in mind, we will no doubt see a continuing need for our dedicated money advice service over the coming year.’
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